Terms & Conditions
Thank you for your business. Here at The TUBE® Wearable Waistband we want your shopping experience to be a smashing success. Because we value your loyalty, we try to avoid any possible confusion or misunderstanding when it comes to placing and receiving orders. A large inventory is typically on hand, however we are occasionally out of some items, and apologize for any inconvenience that may cause. We also understand that, sometimes there are circumstances where returns or exchanges need to be made. Kindly read our following Terms of Sale.
RETURNS & EXCHANGES
In the event that a product image or description, color, style or size was not accurately represented, returns and exchanges on most items are gladly accepted within 30 days of the date received. Customer may choose to exchange the item(s) or the original order amount may be refunded via the same form of original payment.
Please note return shipping charges on unwanted or unused items are the customer’s responsibility. If product is returned after 30 days of the date received we reserve the right to refuse/deny any refund or exchange. If there is an issue with one of our products or item returns, kindly contact one of our helpful Customer Service representatives at (480) 922-4304.
- To initiate the return process, kindly contact Customer Service at (480) 922-4304.
- Upon authorization, a representative will issue a unique Return Authorization (RA) number for the return.
- The provided RA number must be clearly marked on the outside of the package being returned.
- In addition to the RA number, inside the package the customer must clearly specify whether an exchange or a refund via original form of payment is preferred.
- The customer is responsible for return shipping labels and freight charges, and may choose to return the goods via any UPS, FedEx, or USPS facility.
- Please send returns to: The TUBE® Wearable Waistband Attn: Returns 14715 N 78th WaySuite 100Scottsdale, AZ 85260
- Once the authorized returned goods have been received, the item(s) will be inspected to confirm its condition as new, unused, or unworn.
- Returns are typically complete in 5-10 business days of receipt at the warehouse.
- Should a product exchange be preferred, please inform Customer Service when obtaining the RA Number and follow the same steps above.
- In addition to the RA number, inside the package the customer must clearly specify that an exchange is preferred.
- Once the product has been received and inspected, the exchanged product will be sent out at customer’s expense, typically within 5-10 business days.
For Shortages & Lost or Damaged Items please contact Customer Service at (480) 922-4304 within 5-7 business days of either your package not arriving on time or for a shortage of product so that the appropriate steps can be taken.
All orders are promptly processed. Shipping is generally via USPS (our discretion). All shipping charges including duties & broker fees, (when applicable) are the customer’s responsibility. Please allow adequate time for transit and customs clearance (foreign orders) when ordering. We recommend that you (the customer) are present at the delivery location to take possession of the shipment directly from the transportation company where applicable. We are not responsible for lost, stolen or pilfered cartons left at unattended locations. If we have your e-mail address, tracking information will be sent the day your package leaves our warehouse. PLEASE NOTE: Timely deliveries of product hinges on USPS keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to “Acts of God”, such as poor weather. Shipping charges (both directions) will not be refunded. International delivery dates are never guaranteed so please allow enough time for transit.
Unless the laws change, sales tax will not be charged on orders shipped outside of the state of Arizona.
Thank you, from all of us here at The TUBE® Wearable Waistband.